Access and scheduling
Measurement comes first and cannot be rushed. We need access to each piece, a clear space around it, and someone who knows its handling rules. For artwork that is usually the registrar, and for equipment it is the vendor's technician. We confirm the doors, elevator, and dock at the pickup and delivery points before building, since a crate is always larger than what goes inside it. A crate that will not fit the delivery door is a crate built wrong.
Crates are then built to those measurements and brought to the piece, or the piece is crated in place. Either way, the pickup date follows the owner's preparation. Galleries, museums, and exhibit venues often set installation and changeover windows, and many want our insurance certificate before the first visit. Evening and weekend pickups are possible on request when a venue can only open its dock after hours.


